ITHENA

Smart
Service

iSERV

Self-servicing is now at
your fingertips

iSERV enables various roles of your customers including – service technicians, managers, and other team members – with digital and real-time visibility to the equipment information. Operators or Technicians can log cases and collaborate with the OEM’s service team – all from an integrated, easy to use – mobile application and a web portal.
​It provides the OEM’s service team the ability to connect, visualize, and act on the customer’s issues within the defined Service Level Agreements.

iSERV unlocks the potential for OEMs to elevate profits and supercharge after-market services by providing access to features like:

Performance
Monitoring

Connectivity
Data collection & visualization
Predictive outcomes

Service Apps
iOS & Android

Self-guided content
Ticket management
Realtime collaboration with AR/VR

Predictive
Maintenance

Reduce field service cost
Mitigate machine failure risk
Avoid unexpected downtime

Service
Portal

Ticket & service request management
Customer onboarding
Knowledge base & content management

Personalized
Dashboards

Ticket
Management

Engaging
Customer Services

AI Based Guided
Workflow

Personalized
Dashboards

Ticket
Management

Engaging
Customer Services

AI Based Guided
Workflow

OEE Dashboard

Helps supervisors and operators in monitoring and optimizing the performance of production processes and equipment.

Machine Uptime Dashboard

Provides real-time insights into the operational status and availability of machines on the production floor.

Performance Dashboard

Provides a comprehensive overview of key performance indicators (KPIs) related to manufacturing efficiency and quality.

Explore iSERV now

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Deploying   iSERV

Deploying ITHENA’s iSERV to enhance operations at the leading metal-forming and forging company



The client plays a pivotal role in transforming traditional metal forming into a high-tech industry that requires 360° workflow automation. ITHENA's smart service application, iSERV, is deployed to OEMs to address the need for machines with greater productivity and efficiency, as well as self-help videos, and procedures designed to enhance service efficiency. iSERV, provides self-service capabilities to the OEMs, making the industry more flexible, predictable, repeatable, and dynamic.

18%

enhanced service efficiency

iSERV, ITHENA’s smart service application for the world's leading sampling expert



Our client offers sampling and analysis techniques to customers around the globe that enables them to increase production efficiency and output. The client was facing frequent breakdown in machines that required easy information manual for the customer’s. Also, there was no unified platform to raise queries and concerns to get a quick resolution. ITHENA’s smart service application - iSERV, monitored the performance of equipment and enabled predictive maintenance for the customer. With iSERV, client is able to quickly identify performance issues before downtime.

38%

customer satisfaction
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