iSERV
Smart
Service
Self-Servicing at your fingertips
Self-Servicing at your fingertips
iSERV enables various roles of your customers including, service technicians, managers, and other team members, with digital & real-time visibility to equipment information. Operators or technicians can log cases and collaborate with the OEM’s service team, all from an integrated, easy-to-use mobile application and a web portal.
​It provides the OEM’s service team the ability to connect, visualize, and act on the customer’s issues within the defined Service Level Agreements (SLA).
iSERV unlocks the potential for OEMs to elevate profits and
supercharge after-market services
supercharge after-market services
Performance Monitoring
- Asset Connectivity
- Proactive Alerts
- Asset KPI Monitoring
- Actionable Insights
- Real Time Dashboards
Predictive Maintenance
- Logbook Digitization
- Automated Inspections
- Work Order Management
- Condition-Based Maintenance
- Schedule-Based Maintenance
Service Management
- Integrated ticketing
- Case management
- Technician Allocation
- Customer onboarding
- AR/VR Remote Collaboration
Knowledge Portal
- Content Hub
- How-to Videos
- Training Manuals
- Self-Service Knowledge Artifacts
- Regulatory Compliance
E-commerce Integration
- Spare Parts Ordering with 3D Views
- RSPL Provision | Wishlist
- ERP System Integration
- Inventory, Cost, ATP, CTP
- View Sales Orders | Work Orders
Performance
Monitoring
- Asset Connectivity
- Proactive Alerts
- Asset KPI Monitoring
- Actionable Insights
Predictive
Maintenance
- Logbook Digitization
- Automated Inspections
- Work Order Management
- Condition-Based Maintenance
- Schedule-Based Maintenance
Service
Application
- Integrated ticketing
- Case management
- Technician Allocation
- Customer onboarding
- AR/VR Remote Collaboration
Knowledge
Portal
- Self-Service Knowledge Artifacts
- Content Hub
- Regulatory Compliance
- Training Manuals
- How-to Videos
- Machine Schematics
End - to - end
E-commerce Integration
- Spare Parts Ordering with 3D Views
- RSPL Provision and Wishlist Management
- ERP System Integration
- Inventory, Cost, ATP, CTP Integration
OEE Dashboard
Enables supervisors & operators to monitor and accelerate production processes and asset performance
- Asset connectivity
- Asset monitoring with OEE
- Root cause analysis
- Quality assurance
Machine Uptime Analytics
Enhances actionable insights into the operational status & availability of machines on the production floor
- Tracking machine availability
- Downtime analysis
- Resource optimization
- Proactive alerts, alarms & notifications
Performance Insights
Provides a comprehensive overview of key performance indicators (KPIs) related to manufacturing efficiency and quality.
- Data visibility in persona-based dashboards
- Data-driven decision-making
- Enhanced Performance
- Benchmarking & Continuous Improvement
With enhanced equipment connectivity, our AI-driven platform provides real-time, actionable insights to optimize efficiency and drive strategic decisions. Dive deep into your service operations to uncover patterns and capitalize on improvement opportunities.
- Digital Logbook & Checklist: Streamline record-keeping with digital logbooks and checklists
- Automated Inspections: Ensure consistent evaluations with automated inspection processes
- Work Order Scheduling & Management: Efficiently schedule and manage work orders
- Condition & Schedule-Based Maintenance: Implement proactive maintenance based on real-time conditions and schedules
Service Support
Self-guided content: Access comprehensive tutorials, FAQs, and how-to guides for independent troubleshooting and maintenance
Integrated ticketing & case management: Log, prioritize, and track service requests with real-time updates and transparent communication
Remote collaboration with AR/VR: Utilize AR/VR technologies for real-time, virtual assistance and guidance, reducing downtime and enhancing efficiency
Service Operation
Customer onboarding: Provide comprehensive training and support for smooth integration of our services
Technician scheduling & routing: Optimize technician deployment with real-time data and intelligent algorithms for efficient service
Enhanced service experience: Deliver proactive communication, real-time updates, and personalized interactions for exceptional customer satisfaction
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Knowledge Artifacts for Self-Service: Access troubleshooting guides and FAQs for independent issue resolution
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Content Hub with Document Management: Centralized repository for manuals and technical documents, ensuring easy access and updates
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Seamless Regulatory Compliance: Stay informed with compliance documents and updates for adherence to industry standards
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Training & Learning Board: Access training modules and courses for continuous skill development
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How-to Videos & Machine Schematics: Visual guides and diagrams for understanding equipment operation and maintenance
Unified Information Hub
Organized List: Searchable list of available spare parts for easy selections
Product Information: Detailed 2D and 3D view of spare parts with specifications, features, availability, location & images
Pricing Details: Up-to-date prices are accessible to customers
Customer Support: Availability of 24*7 customer services
Seamless System Integration
Integration with ERP: Easy integration into all ERP systems for spare parts ordering process & managing inventory, orders, & bills of materials (BOM)
Order Tracking: Real-time tracking of orders from placement to delivery to experience full transparency
BOM Visualization: 2D/3D models of products to view & select orderable v/s non-orderable parts with prices
Enhanced Shopping Experience
Add to Cart: Easy-to-use cart functionality for users to add items with a single click
Shipping Options: Multiple shipping options to meet various customer needs and timelines
Payment Options: Diverse digital payment modes supported for customer’s convenience
Email Notifications: Email alerts for order confirmations, shipping updates, etc.
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